Business philosophy
Lattelecom plans its operating strategy in accordance with the trends of market development and the changing customer needs. Companies of the group expand the range of their offer for all customer segments, ensuring excellent quality of services and customer care.
Mission – to provide more extensive opportunities for the modern life.
We are the partner which helps to turn even merely intuitive needs into modern solutions, making everyday life more comfortable and enjoyable
Vision – to become the best choice to get connected to the world.
Equipment becomes smarter day by day, but the human need for communications, the wish to contact other people and to have fun remains unchanging. Therefore we:
- offer the latest technologies and the best products,
- ensure the existing and potential customers with fast and simple communications with the company,
- care for good reputation in the long run,
- are responsive in communications with the customers
Values
Customer oriented
We work to make sure that we are the client’s first choice. We treat each internal and external customer with the same level of responsibility and concern. We want our customers to feel that we appreciate and take care of them, that they are special and satisfied with their cooperation with Lattelecom
Understandable
We speak a language the customers understand. Our services and internal processes are simple and easy to understand for everybody. They are based upon understanding of the consumer needs.
Reliable
We keep our promises and our perspective is the long-term, therefore customers and employees can rely on us. Our services are stable. We are always within the reach.
Goals
Residential and Small and Medium Business market segment: To become the most reliable and most comprehensive telecommunications and entertainment service content provider, ensuring excellent quality of customer care and facilitating increase of customer loyalty, thus stabilizing revenue of the company in the long-term. We will achieve this goal by integrating the fixed, mobile, Internet, TV, content, and multimedia services.
Corporate solutions: To become the leading first choice partner of customers and to promote their progress, providing the necessary business communications and network and IT infrastructure, using IP and the new generation technologies. In order to increase operating efficiency of our corporate customers, we will offer personalized integrated communications, IT and business solutions in line wit the customer needs.
Network: To maintain and develop a modern network, allowing us to provide up-to-date and competitive services in accordance with requirements of our residential customers, enterprises and wholesalers. We will continue with our efforts to ensure continuous connection between our sales channel and network management, thus supporting optimum use of our network resources.
Employees: Lattelecom’s reputation as that of the leading employer will be maintained and preserved, applying effective work performance management and assessment system and a dynamic remuneration system, as well as providing vast employee growth and development possibilities.
