High access level data centre solution to a world class Baltic level concern
Accenture Oy’s strategic plan had been to set up a strong regional data centre within the B altics to enable the provision of quality customer services, hence we were engaged in lengthy evaluation of possible providers, following which we finally selected Lattelecom as our cooperation partner. As pointed out by Rodion Shiryayev,... Read more
DocLogix in the Municipality of Saldus Region
Municipality of Saldus Region has been using the document management system DocLogix with great success from the very moment of its implementation in 2009, taking over the best practice from DocLogix systems that were used in Saldus District Council and Saldus City Council since 2006. DocLogix ensures registration and management of... Read more
BIGBANK: An even faster way to money, thanks to the BPO Baltic portal of credit rating
The biggest and the most experienced outsourcing service provider in business processes in Latvia – the Lattelecom group company BPO Baltic has launched BIGBANK credit information portal KLINTA. This service in electronic environment ensures fast and easy reception of comprehensive information regarding solvency of a legal or... Read more
From processing of paper based documents to automated invoice processing
The Lattelecom Group company BPO Baltic, the largest and most experienced provider of business process outsourcing in Latvia, jointly with the IT project management, financial and accounting consulting company FMS has designed a unique document management solution enabling processing of incoming invoices by the SEB Bank Latvia . The... Read more
The If Insurance Group has successfully integrated into Russian market
If is one of the largest risk insurers in the Baltics and the largest in Northern Europe, servicing about 3.6 million clients and employing about 6900 people. If offers the whole range of risk insurance services for both private individuals and companies in Sweden, Norway, Finland, Denmark, Baltic states and Russia. In Latvia and the... Read more
New possibilities for the electorate
Facing the forthcoming elections to the European Parliament and local governments that will be held on 6 June this year, and considering the experience of the previous years in servicing of electors, Lattelecom in cooperation with the Office of Citizenship and Migration Affairs (OCMA) and the Central Election Commission (CEC) has introduced a... Read more
Cost control and paperless invoice processing solution for airline industry
Lattelecom BPO in partnership with Airpas Aviation is providing to airlines efficient cost control and invoice management solution. Many companies, after implementing the Airpas Aviation cost control and planning solution have gained significant cost reductions and elasticity in planning and forecasting costs. Lattelecom BPO provides invoice... Read more
A/s Latvijas Gāze modernizes IT&T, business processes and service principles
A/s Latvijas Gāze in cooperation with SIA Lattelecom in 2004/2005 launched a large-scale project on analysis of business processes and implementation of modified business processes, information technologies and telecommunications. The result is A/S Latvijas Gāze Contact centre, which by using Genesys system, on the basis of Cisco... Read more
Office of Citizenship and Migration Affairs improves its Customer Helpline Service
Effective October 2008, inbound customer calls to the Office of Citizenship and Migration Affairs Customer Service Helpline are attended to by Lattelecom. Though the service solution has been delivered for a relatively short time period it already allows us to review the main benefits thus gained. Turnkey efficiency - from the idea... Read more
Automated processes and e-invoices at airBaltic – the air company of the 21st century
During the recent years Latvian air company A/S Air Baltic Corporation has been constantly extending the network of its destinations, for example, in 2008 the company opened new destinations, such as Ålesund, Kuopio, Billund, Yerevan, Almaty, Kishinev, Ventspils, Venice, Nice, Sochi, Tampere, Amsterdam, Dubai and Hannover. Opening of each... Read more
AAS Balta project: More loyal customers thanks to solution implemented by Lattelecom!
Nowadays a customer regards it as a norm when personnel pays special attention and spares time to ensuring high quality of service. Therefore encouraging of customer loyalty has become a must in business development. For AAS Balta it was especially important to modernize indemnity process and to improve the process of documents... Read more
Statoil – time-proved reliable business partner
Nowadays it is extremely important to trust the provider more than you trust yourself. Long-term and successful cooperation, based on some common projects and valuable solutions, is the recipe for the highest trust. How did it start? Cooperation started already in 2003, when an agreement was concluded with Lattelecom... Read more
GÉANT2 achieves even greater connectivity speeds following network upgrades
Researchers across Europe are now benefiting from faster collaboration, thanks to upgrades to the high bandwidth pan-European research network GEANT2. The upgrades were announced by DANTE, an international research and education network provider working alongside the National Research and Education Networks (NRENs). The upgrades will provide... Read more
Coca Cola HBC Baltics – business process optimisation on a Pan-Baltic scale
In May 2008, Latvia’s largest telecommunications and IT&T company Lattelecom successfully implemented the Coca-Cola Hellenic Bottling Company project by implementing an international data transmission network solution at the company’s 13 branches in the Baltic States. The requirement: secure and fast data transmission in... Read more
Document Digitalisation Outsourcing Service to Nordea Bank Finland Plc Latvia Branch
The newly developed service will enable the bank to focus even more on the banks customer services, contributing to the development of new services, as the responsibility for the routine work associated with digitalisation of hard copy documents and their entry into the electronic archive system will now lie with Lattelecom BPO . Status... Read more
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