CRM solutions
 Print
A customer relationship management system (CRM) offers a unified approach enabling the identification of customers, the acquisition and maintenance of their trust and the increasing of your own company’s value. It can be said that this in itself is a customer-oriented company culture and strategy, where a key role is played by a detailed customer database – accrued information about customers’ buying habits, customers’ wishes and their service experience to-date.
 
The Siebel CRM solution offered by Lattelecom Technology integrates the best market experience in CRM and is one of the world’s most frequently implemented customer relationship management solutions.

functionality key benefits
siebel crm advantages vertical sector solutions
experience
  • Sales management
    • Proposal and order creation
    • Product catalogue and price creation
    • Sales-effectiveness analysis
    • Sales forecasts
    • Integration with MS Office
    • Mobile solutions for sales support 
  • Customer service management
    • Service calls
    • Mobile solutions for customer service support
    • Support service
  • Marketing campaign management
    • Marketing campaign planning and management
    • Marketing resource supervision
    • Campaign results, effectiveness analysis
    • Marketing options, utilising e-mail
    • Loyalty programme management
  • Contact centre support
    • Contact-centre platform integration
    • Effective contact management, utilising the entire communication history with the customer
    • Searches for required information by different parameters
    • Task routing and control throughout their lifecycle
    • SmartScripts – interactive dialogue scenarios
  • Partner relationship management
    • Joint programme planning, organisation and management
    • Improved business analysis
    • Global scale control 
  • Self-service module