Outbound campaign management
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Lattelecom BPO provides telesales and telemarketing campaign management on behalf of the Client’s company. Qualified agents provide information and obtain feedback from the customers, make outgoing calls to sell the Client’s products and register customer contacts in the database, The service includes standard statistics about call processing as well as audio recording and storing of calls.
The service is customised to support the Client’s business processes, and provided in line with the service quality criteria specified by the Client.

benefits service description
    • Addressing large number of customers within a short time period
    • Transparent service costs
    • Professional consultations
    • Steady, measurable and controllable service quality
    • Responsibility for the employees’ workload and technology maintenance lies firmly with the outsourcing service provider
    • Possibility to increase the number of respondents by using Lattelecom BPO databases.