Outbound campaign management
 Print
Lattelecom BPO provides telesales and telemarketing campaign management on behalf of the Client’s company. Qualified agents provide information and obtain feedback from the customers, make outgoing calls to sell the Client’s products and register customer contacts in the database, The service includes standard statistics about call processing as well as audio recording and storing of calls.
The service is customised to support the Client’s business processes, and provided in line with the service quality criteria specified by the Client.

benefits service description
Call classification:
  • Surveys and market research calls
  • Database updates
  • Sales of products or services to new and existing customers
  • Customer retention.
The target audience for the campaign may be shortlisted using Lattelecom BPO database.
 
Outgoing calls are recorded and stored for a period of 3 months.
 
Service is provided in two languages – Latvian and Russian.