contact center solutions
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In order to improve customer service on the telephone, a technical solution enabling the operators to receive incoming calls is required. Since the customers’ requirements are growing, there is a need in a solution ensuring call processing, interactive voice response and other additional possibilities.


advantages of solutions Lattelecom offers
call recording
  • Skills-based routing of incoming calls.
  • Interactive voice response (IVR).
  • Development of call back campaign.
  • Creation of different statistical data on-line.
  • Operator work applications management both from telephone and computer.
  • Recording the operators’ conversations.
  • Processing of incoming contacts (processing of any incoming contacts, e-mail, fax, web).
  • It is possible to integrate the solution with the company’s IP telephony solution.