Data Transmission Network Maintenance and Monitoring Services
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The following solutions have been developed to ensure reliable, uninterrupted operation of data transmission services and are suited not only for servicing data networks, but also for internet and VoIP solutions. Our solutions will be great for you if:
 
  • your company's operation depends on the operation of information technology and data transmission networks
  • uninterrupted operation of data network solutions and equipment is very important to you
 
An SLA (Service Level Agreement) is the part of a solutions agreement where the service-level requirements for solutions are precisely specified. Sometimes this term is also used to specify the time of service provision or its operational parameters, priorities, obligations and warranties, specifying the “service level” of a certain aspect.

Data Transmission Network Maintenance and Monitoring Solutions Service Desk
Telecommunications Service Level Agreement (SLA) Proactive service
Redundancy Service Corporate Network Monitoring Service
Corporate Security and Monitoring Extra Expert
Hardware and Solutions Maintenance Service Cisco Solution and Product Maintenance Service
Service Desk: a high-end professional telecommunications and IT solutions maintenance, quality loss, as well as problem management solutions service; intended for corporate customers of Lattelecom Group.
 
Telecommunications Service Level Agreement (SLA): the customer’s data transmission network is guaranteed higher service availability.
 
Proactive service: the operation of the customer’s data transmission network is monitored in proactive mode and fault recovery procedures are commenced in case of faults, without the customer submitting a fault recovery request.
 
Redundancy service: the customer’s corporate data transmission network is ensured minimal downtime.
 
Corporate network monitoring: a system for monitoring the quality parameters of the customer’s corporate data transmission network. The monitoring system is provided as a Web portal.
 
Corporate network security monitoring: a system for monitoring the customer’s data transmission network. The monitoring system is provided as a Web portal.
 
Extra Expert: a service providing the customer primary and secondary data transmission network experts who best know the Customer’s data transmission networks and the infrastructure solutions – routing and switching, wireless, security, IP communications – used in them.
 
Cisco equipment and solution maintenance service: determines maintenance of Cisco equipment in the customer’s data transmission network/solution and fault recovery.
 
Cisco solution and product service: includes service of requests for changes to Cisco equipment and/or solution configurations.