The Lattelecom Group company Lattelecom BPO was established in July, 2005. The company provides SMS services and contact centre services – as handling of inbound calls, as telemarketing calls. Company also supplies the call line of the most popular inquiry services in Latvia, 1188.
Currently 180 highly qualified customer service operators, experts and senior specialists are employed throughout Lattelecom BPO branch offices situated in Rīga, Cēsis, Liepāja, Ventspils, Rēzekne un Daugavpils, which provides evidence as to the exact scale of operation of the company in the field of contact centre and inquiry services.
Lattelecom BPO possesses modern technology solutions and extensive expertise in providing multimedia contact centre services. Contact centre solutions include the attending to inbound and outbound calls, as well as processing of e-mails, SMS, facsimile messages and data. The services are provided using the applications and databases owned by both the customer and Lattelecom BPO.
The Lattelecom BPO Contact Centre has also been praised at global level which is acknowledged through gaining the international industry competition’s award „Contact Center World Awards”. In 2008, Lattelecom BPO was nominated the third best contact centre in the world in the category of large contact centres (Best Large Contact Center 250+ Agents). Lattelecom BPO has also qualified for the said competition’s semi-finals in the nomination "Best Technology Innovation" (2006) and "Best Supervisor" (2007).
Lattelecom BPO also provides 1188 inquiry services. Inquiry Service 1188 is the most popular inquiry service provided in Latvia. Information is made available to customers either through calling or sending a SMS to telephone number 1188, or on the Internet portal www.1188.lv, or through a mobile application available for iOS or Android.
Contact Centre services:
- Handling of inbound calls;
- Placing of outbound calls;
- Processing of service orders and work assignments.
Inquiry Service 1188 products:
- 1188 Call;
- 1188 Direct Connection.
- SMS marketing;
- Premium rate SMS.
Telephone: 67054100, 67051521, 67054123.
- Monday - Thursday: 8:30 - 17:30
- Friday: 8:30 - 16:15
- Saturday, Sunday: Close
- Siļķu street 29, Liepaja, LV-3405
- Kaļķu street 2, Ventspils, LV-3602
- Raunas street 13, Cesis, LV-4101
- Maskavas street 5, Rezekne, LV-4604
- Dzirnavu street 105, Riga, LV-1011